Carolyn Kopprasch

Generally, everyone worked from oldest to newest customer support emails. This post explains how we reply to 52% of emails within an hour.

How we reply to 52% of support emails within an hour

At Buffer, we try to be transparent about everything, and our customer support processes and successes (and failures!) are no different. Here’s a snapshot of how we did in August. August was a unique month at Buffer, because it began with the first-ever all-hands company retreat. Although this provided a unique challenge for the support …

How we reply to 52% of support emails within an hour: The August Buffer Happiness Report

Reports

At Buffer, we try to be transparent about everything, and our customer support processes and successes (and failures!) are no different. Here’s a snapshot of how we did in August. August was a unique month at Buffer, because it began with the first-ever all-hands company retreat. Although this provided a unique challenge for the support […]

Joel Gascoigne

Meet Brian Lovin. This post introduces Brian Lovin as part of the Buffer team.

Brian Lovin is part of the Buffer Team

I’m happy to share that Brian Lovin has finished the 45 day Buffer Bootcamp* and just accepted our invitation to join the Buffer team full-time. I just hit send on an email to the whole team and we’re in the midst of a GIF party in HipChat :) Brian will be working out of Waco, Texas as …

I’m happy to share that Brian Lovin has finished the 45 day Buffer Bootcamp* and just accepted our invitation to join the Buffer team full-time. I just hit send on an email to the whole team and we’re in the midst of a GIF party in HipChat :) Brian will be working out of Waco, Texas as […]

Meet Brian M. Roff. This post welcomes Brian M. Roff as part of the Buffer team.

Brian M. Roff is part of the Buffer Team

This week we welcomed Brian M. Roff (BMR) to the Buffer team! I just hit send on an email to let the whole team know that BMR has accepted our offer and is now on board full-time at Buffer. BMR has recently crossed his 45 day mark in the intro period.* BMR is joining the Buffer …

This week we welcomed Brian M. Roff (BMR) to the Buffer team! I just hit send on an email to let the whole team know that BMR has accepted our offer and is now on board full-time at Buffer. BMR has recently crossed his 45 day mark in the intro period.* BMR is joining the Buffer […]

Belle Beth Cooper

Learn how the Buffer blog did in August. This post explains how our traffic grew by 118% in one month.

How Our Traffic Grew by 118% in 1 month: Buffer Blog August Stats

Note from Leo: The below is an email Belle sent to the whole Buffer team on the 1st of September. It features our latest thoughts, ideas and questions about content and the Buffer blog. Since we default to transparency with our culture, we thought making this public could be useful for others too. Quick summary …

How Our Traffic Grew by 118% in 1 month: The August Stats From the Buffer blog

Note from Leo: The below is an email Belle sent to the whole Buffer team on the 1st of September. It features our latest thoughts, ideas and questions about content and the Buffer blog. Since we default to transparency with our culture, we thought making this public could be useful for others too. Quick summary […]

Learn how we did and the changes we made in July. This post is an overview of Buffer happiness report for July 2013.

Buffer Happiness Report: July 2013

Here at Buffer, we strive to track our progress toward our vision of setting the bar for great customer support. And, since we probably have a lot of the same goals and challenges as other customer-facing teams out there, we’d love to share how we’re doing each month and what we’re trying next. It would …

Here at Buffer, we strive to track our progress toward our vision of setting the bar for great customer support. And, since we probably have a lot of the same goals and challenges as other customer-facing teams out there, we’d love to share how we’re doing each month and what we’re trying next. It would […]

Meet Bell Beth Cooper. This post introduces Bell Beth Cooper as part of the Buffer team.

Belle Beth Cooper is part of the Buffer Team

Today we welcome Belle Beth Cooper to the Buffer team. I just hit sent on an email to let the whole team know that Belle has accepted our offer and is now on board full-time at Buffer. Belle had recently crossed her 45 day mark in the intro period.* Belle is joining the Buffer team from Melbourne, Australia. Belle will …

Today we welcome Belle Beth Cooper to the Buffer team. I just hit sent on an email to let the whole team know that Belle has accepted our offer and is now on board full-time at Buffer. Belle had recently crossed her 45 day mark in the intro period.* Belle is joining the Buffer team from Melbourne, Australia. Belle will […]

In July we published 16 posts on the blog, 4 of which were guest posts. This post is an overview of Buffer's July stats and how our traffic grew.

The July Stats (Buffer): How Our Traffic Grew by 59% in 1 month

The below was originally an email that was sent out to the whole Buffer team So, powered by one of our 9 Buffer values – “Default to transparency”, we wanted to do the same here and be 100% transparent about our blog traffic in July Quick summary In July we published 16 posts on the …

How Our Traffic Grew by 59% in 1 month: The July Stats From the Buffer blog

The below was originally an email that was sent out to the whole Buffer team So, powered by one of our 9 Buffer values – “Default to transparency”, we wanted to do the same here and be 100% transparent about our blog traffic in July Quick summary In July we published 16 posts on the […]

Leo Widrich

How do you use social to drive traffic? This post shares about the slide deck we used to raise half a million dollars.

The slide deck we used to raise half a million dollars

This article appeared in full form on OnStartups and you can read the post “The Pitch Deck We Used To Raise $500,000 For Our Startup” there. When Joel and I first arrived in San Francisco around 2 years ago, we had absolutely no idea about fundraising. Even the term “pitch deck” was something copmletely new …

This article appeared in full form on OnStartups and you can read the post “The Pitch Deck We Used To Raise $500,000 For Our Startup” there. When Joel and I first arrived in San Francisco around 2 years ago, we had absolutely no idea about fundraising. Even the term “pitch deck” was something copmletely new […]

A solid leadership team to drive us forward. This post shares on leadership and titles in startups.

Growing the C-Suite - On leadership and titles in Startups

Today is an exciting day at Buffer. We’re now a team of 11 people working full-time on the product, and we are preparing to grow the team towards 15 people fairly rapidly (our first step is to find someone to write great content for our main blog). With this growth, my co-founder Leo and I …

Growing the C-Suite – On leadership and titles in Startups

Today is an exciting day at Buffer. We’re now a team of 11 people working full-time on the product, and we are preparing to grow the team towards 15 people fairly rapidly (our first step is to find someone to write great content for our main blog). With this growth, my co-founder Leo and I […]

Reports - Page 8