Join us as we share what we’re learning as we build a company that approaches work from a fresh perspective. We write about workplace culture, our finances, and our business decisions and strategies.

Inside Buffer’s Process for Product Development

Reports

8 minute read

Our People Team Explores: Does Transparent Communication Include Slack?

Reports

5 minute read

Introducing Respond’s Customer Service Academy: Bite Sized Lessons For Better Customer Support

Reports

3 minute read

Meet The Familiar Face Handling Buffer’s Trickiest Support Tickets

Reports

5 minute read

Making MRR Actionable: How We’re Fine-Tuning Our Financial Model to Gain Insights

Reports

4 minute read

Streamlining and Improving Buffer’s Video and Image Services

Reports

10 minute read

A Year At Buffer: Top 10 Things I Learned While Working at a Startup

Open

10 minute read

What Happened When We Cut Back on Refunds: A Customer Service Experiment

Workplace of the future

6 minute read

Why We Give Our Team Paid Time Off to Volunteer

Open

Every employee at Buffer can take a full day or two half-days off each quarter to show gratitude by volunteering or otherwise contributing to their community, wherever they may be. Here’s more detail about the program!

5 minute read

My First 30 Days as a Manager: The 3 Biggest Questions I’ve Asked Myself So Far

Open

3 minute read

When Unlimited is Limiting: Why We Changed to Minimum Vacation Recommendations

Workplace of the future

6 minute read

I Failed Buffer’s Bootcamp…Successfully

Workplace of the future

8 minute read

I Didn’t Mean to Lean Back: The Unexpected Story of Being a Working Mom at a Startup

Open

4 minute read

From Maker to Manager: The Most Challenging and Rewarding Transition of My 5-Year Startup Journey

Open

8 minute read

Buffer in August: Cashflow Positive, Buffercelerator Results and Highest MRR of 2016

Reports

3 minute read

Working From Home with Kids: 21 Tips From Our Remote Team

Open

7 minute read

Using Values and Philosophies as a Guide: How Hiring has Evolved at Buffer

Workplace of the future

8 minute read

Leaning Into our Strengths: The Editor/Operator Experiment

Workplace of the future

5 minute read

Virtual Team Building and Monthly Reports Launch

Reports

4 minute read

Learning from a System Outage, Our First Hackdays and Engineering Team News

Reports

10 minute read

Inside Buffer: Improving our Forecasting Model, Introducing eShares and More

Reports

3 minute read

Customized Composer, Trial Experiments and Product Team Adjustments

Reports

6 minute read

A New Buffer FAQ, Tone Syncs and the ‘Happiness Newspaper’

Reports

6 minute read

How Much Should Marketing be Responsible for the Happiness of Customers? (Our Answer: More Than You’d Think!)

Reports

10 minute read