Customer Service

A collection of posts on Customer Service

How We’re Reorganizing 216 Articles in Our Help Center

Topic: Open
Published: Aug 4, 2023

Reading time5 minute read

Customer Support on Twitter: A Bufferchat Recap

Topic: Bufferchat
Published: Jul 20, 2016

Reading time7 minute read

Arielle Tannenbaum

The 6 Step Playbook for Handling Social Media Complaints

Topic: Customer Service
Published: Mar 2, 2016

Reading time12 minute read

The Art of Making Customers Happy on Social Media

Topic: Customer Service
Published: May 13, 2015

Reading time11 minute read

The Complete Guide to Using Social Media for Customer Service

Topic: Customer Service
Published: Feb 20, 2014

Reading time10 minute read

Courtney Seiter

Turning Your Marketing Upside Down: Why You Should Put More Focus on Existing Customers

Topic: Customer Service
Published: Nov 7, 2013

Reading time6 minute read

Belle Beth Cooper

10 Tales of Remarkable Customer Support That Will Restore Your Faith In Humanity

Topic: Customer Service
Published: Sep 17, 2013

Reading time13 minute read

What Bad Customer Service Costs Your Business [Infographic]

Topic: Customer Service
Published: Apr 4, 2013

Reading time2 minute read

3 Easy Ways to Improve Your Company’s Email Support

Topic: Customer Service
Published: Feb 26, 2013

Reading time7 minute read

How happy were Buffer users in January 2013: The Happiness Report

Topic: Customer Service
Published: Feb 11, 2013

Reading time4 minute read

5 Customer Experience Metrics Every Successful Company Tracks

Topic: Customer Service
Published: Feb 6, 2013

Reading time9 minute read

Measuring Customer Happiness at Buffer: December 2012

Topic: Customer Service
Published: Jan 22, 2013

Reading time6 minute read

The 3 Psychological Triggers that Matter to Happy Customers

Topic: Customer Service
Published: Jan 8, 2013

Reading time7 minute read

Measuring Customer Happiness at Buffer: November 2012

Topic: Customer Service
Published: Dec 14, 2012

Reading time5 minute read

Measuring Customer Happiness at Buffer: October 2012

Topic: Customer Service
Published: Nov 2, 2012

Reading time4 minute read

Carolyn Kopprasch

10 Things Your Customers Wish You Knew About Them [Infographic]

Topic: Customer Service
Published: Aug 16, 2012

Reading time1 minute read

7 Ways To Stop Satisfying Customers And Start Wowing Them

Topic: Customer Service
Published: Jul 3, 2012

Reading time8 minute read

4 Tips To Combat Twitter Attacks

Topic: Customer Service
Published: Jan 23, 2012

Reading time3 minute read

Things You Can’t Buy In Life [Real Story]

Topic: Customer Service
Published: May 5, 2011

Reading time1 minute read