Carolyn Kopprasch - Page 2

Chief of Staff @ Buffer

X (Twitter)

A collection of 38 posts

Dave Chapman is Buffer’s Newest Weekend Warrior

Open

3 minute read

The Power of Every Word: Why I Stopped Using “Actually” and “But” In My Customer Service Emails

Open

1 minute read

How We Pinpoint Our Biggest Opportunities for Improvement [March Happiness Report]

Reports

4 minute read

Daniel Feeney is Buffer’s First Weekend Warrior!

Open

1 minute read

Our First Weekend Warrior, New Weekly Digest And More: February Happiness at Buffer

Reports

5 minute read

How the Buffer Happiness Team did in January: 9771 Emails Sent, 5700 Tweets & 265 Live Chats

Reports

5 minute read

The December Happiness Report at Buffer: New Focus on Monthly goals and 2013 in Review

Reports

5 minute read

Two more Happiness Heroes join the Buffer team: Mary and Adam

Open

2 minute read

What we have learned about weekends and how fast to hire: The November 2013 Buffer Happiness Report

Reports

3 minute read

How we handled a 10x spike in support volume while being hacked: The October Buffer Happiness Report

Reports

4 minute read

How we reply to 52% of support emails within an hour: The August Buffer Happiness Report

Reports

3 minute read

Brian M. Roff is part of the Buffer Team

Open

1 minute read

Buffer Happiness Report: July 2013

Reports

4 minute read

Measuring Customer Happiness at Buffer: October 2012

Customer Service

4 minute read